When you’re in the thick of business, it could be difficult to respond quickly to communications since you’re either not accessible or have a lot on your plate. That’s where auto-reply becomes useful. If you’re unable to answer instantly to a customer’s message on Facebook, you can still send them an automated response.
Interested in finding out all there is to know about this feature? Here on the blog, we’ll walk you through the steps of configuring auto-reply for Facebook Messenger for desktop, iPhone, and Android.
Are auto-replies possible on Facebook Messenger, and if so, how?
Your Facebook Business page does indeed allow you to configure an automated response. Even when they aren’t physically there, brands, corporations, and organisations can still respond to client inquiries and messages with auto-reply. Typically, Facebook Business Pages have these pre-written messages that are meant to be sent when customers ask questions about your products or services.
Option 1: For iOS and Android devices
Just follow these steps:
- If you haven’t already, open up your mobile web browser, go to Facebook, and log in.
- From the drop-down option that appears when you tap on the three dots icon in the top right corner, choose Desktop site.
- Go to your Facebook profile, swipe left to see Meta Business Suite, and then choose Inbox.
- Select Automation from the menu that appears after you select Manage on the right side of the screen.
- Select Instant reply and then tap on Try it.
- Choose Messenger from the section underneath the Channel, and then enable the toggle for Instant reply.
Option 2: On Personal Computer desktop
Set up an auto-reply Messenger by following the procedures on the desktop version of Facebook’s web:
- Navigate to your Facebook Business page on Facebook.
- Meta Business Suite is located on the left sidebar; click on it.
- Select “Inbox” from the left sidebar, and then, in the upper right corner, select the “Automation” symbol.
- Simply toggle the “Instant Reply” option to “On” by clicking on it.
- After going to the Channel area, make sure Messenger is checked and then click the Save Changes button in the lower left corner.
Modifying Facebook Business Page Auto-Messages
In order to make your Facebook business page more representative of your company, you have the option to change the default automated response. In this way:
- In order to configure auto-reply on Facebook Messenger (Option 2: Desktop), follow Steps 1-3 from the heading that was provided above.
- The Edit button is next to Instant reply; click on it.
- You may view the default automated response in the Message text area. After you’ve written the message you want to use, select it and then click the Save Changes button in the bottom right corner.
How Can Your Company Get the Most Out of Facebook Messenger Auto Reply?
Although it is well-known that turning on auto-reply on your Facebook Business page saves you time and prevents you from having to type out responses by hand, there are a number of additional significant advantages to doing so:
- Maximises productivity
- Guarantees that clients get prompt replies to their questions.
- Helps companies save money by reducing the need for a large customer care crew.
- Increase interaction with customers by responding quickly and individually.
- Always ready to help, no matter the time or place.
- Improvements the consumer’s experience as a whole.
In Facebook Messenger, what are some examples of auto-replies?
Upon receiving a message on their company page, admins have the option to set up automatic answers. Any pertinent details, such as the user’s availability or alternate contact methods, are typically included in such messages. A few examples of how to make advantage of Auto Reply are as follows:
Warm greetings
- Salutations! I appreciate you getting in touch. We are here to assist you in any way we can.”
- Well, howdy! It is wonderful to see that our items have piqued your curiosity. If you have any questions, feels free to ask.
- Hello there, I appreciate you contacting me! We will respond to your inquiry soon! You can find more information on our page until then.
Message regarding absence Automated response
- Excuse me, sir! We appreciate you going with us. Sorry, we are closed at the moment, but we promise to get back to you as soon as possible!
- I appreciate your correspondence. Please be patient until tomorrow, when our team will be ready to respond.
- Thank you for getting in touch with us. Although we are experiencing technical difficulties at the moment, we will do our utmost to respond within one day.
Auto-reply for Customer Details
- Hi there, nice to meet you! Kindly provide us with your full address.
- Well, howdy! Your contact information is required in order to complete the order.
- Excuse me?! Your interest is much appreciated. Sharing your email address will allow us to better assist you.
How to Set Up Messenger Auto-Reply for Personal Account
Personal Facebook accounts do not currently have access to Facebook’s built-in Auto-reply feature. This feature is currently limited to Facebook pages. It is possible to send a basic away message manually from a personal account.